General inquiries, tips and tricks about our delicious tamales!
Our tamales are made with the best ingredients. Our meats are ethically sourced and free of hormones and antibiotics. Our corn, Masa, is organic and non-GMO; our spices are all premium; our vegetables are certified fresh.
We cook and prepare everything out of our commercial kitchen located in the heart of Los Angeles, California. Our kitchen meets all safety codes and regulations, ensuring that our products are prepared in a safe and clean environment. This allows us to maintain the quality and authenticity of our tamales while also providing peace of mind to our customers.
Yes, all of our tamales are gluten-free. They are also free from hormones and antibiotics.
We currently offer a vegetarian option.
Our tamales can be refrigerated for up to one week, or frozen for up to three months if stored properly. For optimal preservation, we recommend vacuum sealing our tamales ahead of freezing.
Our tamales can be reheated in the microwave, steamed, or baked in the oven. Instructions for the best methods are provided in our video links in the Tamales Tutorials section of this site.
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments through PayPal and Apple Pay.
Yes, we offer discounts on bulk orders. Please contact our customer support team for more information.
Yes, you can enter a full discount code in the small box prompt under the checkout section.
Yes, we offer free shipping for orders of three dozen tamales or more.
We currently only ship within the United States.
Shipping fees are calculated based on the weight and size of your order, as well as your shipping address. The shipping fees will be displayed during checkout before you place your order.
All orders are processed and shipped within 1-2 business days after receipt of payment. Shipping times will range from 1-3 days of transit time from the moment your package is shipped to ensure freshness.
Yes, you will receive a tracking number via email once your order has been shipped. You can track your order online with this number.
If you are not satisfied with your purchase, we offer a 100% satisfaction guarantee. Please note, due to food safety guidelines, we can no longer accept product returns. If there is an issue with your order, such as damaged or defective products, please contact us within 24 hours of receiving your order, and we will do our best to resolve the issue.
If you have any questions or concerns about your order, please email us at info@califoodstar.com or visit our contact page, and we will respond as soon as possible.